Refund policy

Thank you for shopping with us.

Returns

We do not accept returns or exchanges for products once they have been delivered.

The only exception is if you receive the wrong product. If the item delivered is different from the one you ordered, you may request a return within 3 days of receiving your order.

To request a return for a wrong item, please email us at rionellperfume@gmail.com with:

Your order number
Photos of the product you received
A brief description of the issue

Once we verify the issue, we will provide instructions for returning the incorrect item and arrange for the correct product to be sent to you.

Please note that items returned without contacting us first will not be accepted.

Refunds

We do not offer refunds for any orders.

Refunds will only be considered if:

The wrong product was delivered, and
We are unable to replace it with the correct product.

If a refund is approved under these circumstances, it will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 days of delivery at rionellperfume@gmail.com with your order number and clear photos of the damaged item. We will review your request and provide an appropriate resolution.