EXCHANGE POLICY

Last Updated: 01/07/2026

At RIONELL, we take great care in packaging and quality-checking every order before dispatch to ensure it reaches you in excellent condition.

Please read this policy carefully before placing an order.

NO EXCHANGES

RIONELL follows a strict No Exchange Policy.

Once an order has been successfully placed, processed, and delivered, products are not eligible for:

  • Exchange
  • Product swaps
  • Variant changes
  • Fragrance changes
  • Size changes
  • Color changes
  • Any other replacement requests

Customers are advised to carefully review product details before completing their purchase.

DAMAGED OR TAMPERED PACKAGE

If you receive a package that appears:

  • Damaged
  • Opened
  • Tampered with
  • Leaking

we strongly recommend refusing delivery at the time of receipt whenever possible.

If the package has already been accepted, please contact our customer support team within 24 hours of delivery.

REPORTING A DAMAGED PRODUCT

To help us investigate your claim, you may be required to provide:

  • Clear photographs of the outer package
  • Clear photographs of the product
  • An unboxing video recorded from the moment the sealed package is opened
  • Order number and delivery details

Claims submitted without sufficient evidence may not be eligible for review.

CLAIM REVIEW

All damage-related claims are subject to verification by the RIONELL support team.

Submitting a claim does not guarantee approval. Each case will be reviewed individually based on the evidence provided.

RIONELL reserves the sole right to approve or reject any claim.

EXCLUSIONS

The following situations are not eligible for exchange, replacement, or compensation:

  • Change of mind
  • Personal fragrance preference
  • Incorrect product selection by the customer
  • Minor packaging variations
  • Damage caused after delivery
  • Misuse or improper handling of the product
  • Claims submitted after the specified reporting period
  • Products without original packaging evidence

CONTACT US

For any concerns regarding your order, please contact:

RIONELL

Email: support@rionell.in

Phone: +91 98796 17017

Website: www.rionell.in

POLICY CHANGES

RIONELL reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website.

YOUR ACCEPTANCE

By placing an order on the RIONELL website, you acknowledge that you have read, understood, and agreed to this Exchange Policy