SHIPPING POLICY
Last Updated: 01/07/2026
At RIONELL, we strive to deliver your orders quickly, safely, and efficiently. Please review our shipping policy carefully before placing an order.
SHIPPING CHARGES
Free shipping in our all products. Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
ORDER PROCESSING
All orders are processed after successful payment confirmation.
As RIONELL operates on a prepaid-only model, orders will be dispatched only after payment has been successfully received.
Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
DELIVERY TIMELINE
- Metro Cities: 3–5 Business Days
- Other Locations: 3–7 Business Days
Delivery timelines are estimates and may vary depending on:
- Courier partner operations
- Weather conditions
- Public holidays
- Remote delivery locations
- Unforeseen logistical delays
While we make every effort to deliver within the estimated timeframe, RIONELL cannot guarantee exact delivery dates.
DELIVERY TIMELINE
- Metro Cities: 3–5 Business Days
- Other Locations: 3–7 Business Days
Delivery timelines are estimates and may vary depending on:
- Courier partner operations
- Weather conditions
- Public holidays
- Remote delivery locations
- Unforeseen logistical delays
While we make every effort to deliver within the estimated timeframe, RIONELL cannot guarantee exact delivery dates.
DELIVERY HOURS
Deliveries are generally made between:
9:00 AM and 8:00 PM (Monday to Sunday)
Delivery schedules are determined by our courier partners and may vary based on location.
RECEIVING YOUR ORDER
A signature or acknowledgment may be required upon delivery.
If you are unavailable at the time of delivery, you may authorize a family member, colleague, neighbor, or other representative to receive the package on your behalf.
Once the package has been accepted at the delivery address, RIONELL shall not be responsible for loss, theft, or damage occurring thereafter.
SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information at checkout.
RIONELL shall not be liable for delays, failed deliveries, or additional charges resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect contact details
- Customer unavailability
If an order is returned due to incorrect shipping information, additional shipping charges may apply for re-dispatch.
ORDER TRACKING
Once your order has been shipped, you will receive shipment confirmation and tracking details via email, SMS, or WhatsApp (where applicable).
Tracking updates are subject to courier partner systems and may take some time to reflect.
DAMAGED OR TAMPERED PACKAGES
Customers are advised to inspect their package immediately upon delivery.
If you receive:
- A damaged package
- A tampered package
- An opened package
Please take clear photographs and contact our customer support team within 24 hours of delivery.
Claims submitted after this period may not be eligible for review.
LOST OR DELAYED SHIPMENTS
In rare cases where a shipment is delayed or lost in transit, RIONELL will coordinate with the courier partner to investigate the matter.
Resolution timelines may vary depending on the courier company’s investigation process.
SHIPPING RESTRICTIONS
Currently, RIONELL ships only within India.
We reserve the right to refuse delivery to certain locations where courier services are unavailable or restricted.
CONTACT US
For any shipping-related questions or concerns, please contact us:
RIONELL
Email: support@rionell.in
Phone: +91 98796 17017
Website: www.rionell.in
By placing an order on the RIONELL website, you acknowledge and agree to this Shipping Policy.