TERMS OF USE

Last Updated: 01/07/2026

This document is an electronic record in terms of the Information Technology Act, 2000, and the applicable rules thereunder, including the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of the website.

RIONELL (hereinafter referred to as “RIONELL”, “Company”, “we”, “our”, or “us”) is the owner and operator of the website www.rionell.in (“Website”).

USER AGREEMENT

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE. BY ACCESSING, BROWSING, REGISTERING, OR PURCHASING PRODUCTS THROUGH THIS WEBSITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.

RIONELL reserves the right to modify, amend, update, or replace any part of these Terms at its sole discretion. Any changes shall become effective immediately upon posting on the Website. Continued use of the Website after such modifications constitutes your acceptance of the revised Terms.

MEMBERSHIP ELIGIBILITY

By using this Website, you represent and warrant that:

You are at least 18 years of age; or
You are accessing the Website under the supervision of a parent or legal guardian;
You are competent to enter into legally binding contracts under the Indian Contract Act, 1872.

RIONELL reserves the right to refuse access, terminate accounts, or cancel orders at its discretion.

ACCOUNT REGISTRATION

To access certain features of the Website, you may be required to register an account.

You agree to:

Provide accurate, complete, and current information;
Maintain confidentiality of your account credentials;
Accept responsibility for all activities conducted under your account.

RIONELL shall not be liable for any unauthorized use of your account.

ELECTRONIC COMMUNICATIONS

By accessing the Website or communicating with us electronically, you consent to receive communications from us electronically, including emails, SMS, WhatsApp messages, notifications, and other communications relating to your account, orders, promotions, and services.

PRODUCTS AND SERVICES

RIONELL offers fragrances, personal care products, and lifestyle products for personal use only.

You agree not to:

Resell products purchased through the Website;
Use products for unlawful purposes;
Misrepresent product information or reviews.

Product images are for illustrative purposes only. Actual products may vary slightly in appearance, packaging, or color.

PRICING AND PAYMENT

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive or exclusive of taxes as indicated.

Accepted Payment Methods

RIONELL accepts only online payment methods, including:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other digital payment methods available at checkout
Cash On dilivery

SHIPPING AND DELIVERY

RIONELL endeavors to process and dispatch orders within the timelines displayed on the Website.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Government restrictions
Force majeure events
Other unforeseen circumstances

RIONELL shall not be liable for delays beyond its reasonable control.

Customers must inspect packages upon delivery and report any visible transit damage within 24 hours of receipt.

NO REFUND POLICY

All Sales Are Final

RIONELL follows a strict No Refund Policy.

Once an order has been successfully placed and payment has been received, no refunds shall be issued under any circumstances, including but not limited to:

Change of mind
Incorrect product selection
Personal preferences
Delay in delivery caused by third-party logistics providers
Dissatisfaction with fragrance preferences or product expectations

Customers are advised to review product descriptions carefully before making a purchase.

NO REPLACEMENT POLICY

RIONELL follows a strict No Replacement Policy.

Products once sold shall not be eligible for replacement, exchange, or return.

Customers are encouraged to carefully verify product details, quantity, shipping information, and other specifications before placing an order.

INTELLECTUAL PROPERTY RIGHTS

All content available on the Website, including but not limited to:

Logos
Product names
Designs
Images
Graphics
Videos
Text
Website layout
Trademarks

are the exclusive property of RIONELL and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent from RIONELL.

PROHIBITED ACTIVITIES

You agree not to:

Violate any applicable laws or regulations;
Upload malicious software, viruses, or harmful code;
Attempt unauthorized access to the Website or servers;
Copy, scrape, or extract Website content;
Impersonate RIONELL or its representatives;
Engage in fraudulent activities;
Use the Website in a manner that disrupts normal operations.

DISCLAIMER OF WARRANTIES

The Website and all products and services are provided on an “AS IS” and “AS AVAILABLE” basis.

RIONELL makes no warranties or representations regarding:

Accuracy of Website content;
Availability of services;
Uninterrupted access;
Error-free functionality;
Suitability of products for individual users.

Use of products is at the customer’s own discretion and risk.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, RIONELL shall not be liable for:

Indirect damages;
Incidental damages;
Consequential damages;
Loss of profits;
Loss of data;
Business interruption;
Personal dissatisfaction with products.

In any event, RIONELL’s total liability shall not exceed the amount paid by the customer for the relevant order.

INDEMNIFICATION

You agree to indemnify and hold harmless RIONELL, its directors, employees, affiliates, agents, and partners from any claims, damages, losses, liabilities, and expenses arising from:

Your breach of these Terms;
Misuse of the Website;
Violation of applicable laws;
Infringement of third-party rights.

PRIVACY

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, storage, and processing of your information in accordance with the Privacy Policy.

INTELLECTUAL PROPERTY COMPLAINTS

If you believe any content on the Website infringes your intellectual property rights, please contact us at:

Email: support@rionell.in

Upon receipt of a valid complaint, RIONELL may investigate and take appropriate action as required by law.

DISPUTE RESOLUTION

Any concerns or disputes should first be addressed by contacting:

Email: support@rionell.in

RIONELL will make reasonable efforts to resolve disputes amicably.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Your City, State, India].

FORCE MAJEURE

RIONELL shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, pandemics, labor disputes, internet failures, or transportation disruptions.